Returns Policy
Last updated · 1 May 2026
Thirty days, no quibble, free next-day collection. If you don't love it, we take it back. You don't need to store the original packaging — our two-man courier team arrives with fresh blankets and bracing, dismantles the table and carries it out the same way it came in.
How to return your table
- Email [email protected] within 30 days of delivery, or call 01245 79 0182. Tell us your order number.
- We book a collection slot for the next working day (or a later date if that suits you better — your call).
- The same two-person team that delivered arrives with fresh packing, dismantles the table and carries it out.
- Once it arrives back at the workshop and we've checked it, we refund you in full to the original payment method within 5 working days.
What you'll get refunded
- The full price you paid. No restocking fee. No deduction for "use".
- The original delivery charge (if any, most are free).
What's excluded
- Tables that have been deliberately damaged after delivery (knife scores, burns, drilled holes, hard impacts that have cracked the top).
- Tables that were damaged in transit but not flagged within 48 hours of delivery, instead, see the warranty for damage-in-transit claims.
- Tables that have been re-finished or re-stained by you.
Normal use marks (cup rings, light scratches, food residue, sticker residue from kids) are not grounds to refuse a return, that's normal use, and it's a real solid wood top, not a laminate.
Faulty or damaged on arrival
Tell us within 48 hours by emailing [email protected] with photos. We'll either repair, replace, or refund, your choice.
Statutory rights
This policy is in addition to your rights under the Consumer Rights Act 2015. Your statutory rights are not affected.